Ceálacha

If your order has not been packed by our warehouse team yet, we’ll simply cancel it and refund you, using the same method that you used to pay for it.

If your order has already been packed by our team, we will be unable to cancel it. In such cases, you can refuse to sign for the parcel upon delivery, and it will be returned to us at no cost to you.

Aiseanna

Glacann Oronova earraí neamhriachtanacha ar ais chun aisíoca nó malartú laistigh de 30 lá, ar amanna go bhfuil na táirgí dúnta, neamhúsáidte, nó gan úsáid de réir mar is cuí. Beidh an postáil ar ais agus malairt leagtha ar an tomhaltóir.

Faulty items will be replaced or exchanged within 30 days after purchase, unless otherwise specified in the product description.

I ngach cás, seol teachtaireacht chugainn trí ríomhphost ag info@oronova.comAnsin féadfaidh tú an t-earra a sheoladh ar ais chugainn, ag cinntiú go bhfuil an lipéad filleadh san phacáiste agat le haghaidh próiseáil éifeachtach.

Má thugtar ar ais do tháirge neamhriachtanach dúinn i staid neamhshábháilte, oscailte, nó úsáidte, tá brón orainn nach bhfuilimid in ann aisíoc a dhéanamh agus tabharfar an t-earra ar ais chugat.

Refunds typically take 5-7 business days, depending on your bank's processing time.

Important Shipping Information

Please verify your shipping address before checkout. Once the product leaves our facility, we cannot be held responsible for shipping issues such as deliveries to hotels, missed deliveries, or failure to pick up packages from shipping facilities in time.

Failed Delivery

Má theipeann ar iarracht seachadta de bharr rudaí lasmuigh den ár gcomhthéacs, cosúil leis an cheannachóir bheith ar fáil nó sonraí seoladh mícheart, is é an ceannachóir freagrach as costais seachadta ar ais agus aon chaillteanas gaolmhara.

Eolas Seolta Neamhiomlán

Má thugann eolas seolta neamhiomlán nó míchinnte ar an seoladh chuig iarracht seachadta a fhaileoidh, caithfidh an ceannaitheoir costais seachadta ar ais agus aon chaillteanas gaolmhara a chlúdach.

Pickup Delay

If the buyer causes a delay in the scheduled pickup process, resulting in additional costs or complications, the buyer is responsible for return shipping fees and any associated losses.

Lost Package

Oronova is not liable for lost, misdirected, or stolen packages. However, we are committed to assisting you in locating lost packages that have not been confirmed as delivered via tracking. Insurance does not cover packages confirmed as delivered. For secure deliveries, consider selecting a signature-required service during checkout.

Chun tuilleadh cabhrach a fháil, déan teagmháil le Seirbhísí Custaiméara tríd an ríomhphost:

Ríomhphost: info@oronova.com